I would like to add automatically a person to "Request participants" when a new request is created.
I tried to use the automation function by creating a rule: WHEN Issue created THEN Edit issue. This doesn't work since the possible field options for "Edit Issue" do not include "Request participants". So that I could select "Request participants" instead of "Assignee" as this screenshot shows.
I would like to know how I can either add "Request participants" as an option for "Edit Issue" or if there is another way to achieve my goal? The other related questions I have found here, couldn't help me further.
I understand you are wanting to automatically add a user to the request participants when an issue is created in Jira Service Desk. I am afraid this is not something that Service Desk can do natively at this time. There is an open feature request for this ability in https://jira.atlassian.com/browse/JSDSERVER-1530 I would recommend voting/watching that feature request for updates on this.
The interesting part is that this feature request does list a workaround KB that explains how this could be done with either of two 3rd party plugins for Jira. Please see the KB How to automatically add request participants when creating an issue.
I hope this helps.
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Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
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