Adding request participants automatically to new request

Dear all,

I would like to add automatically a person to "Request participants" when a new request is created.

I tried to use the automation function by creating a rule: WHEN Issue created THEN Edit issue. This doesn't work since the possible field options for "Edit Issue" do not include "Request participants". So that I could select "Request participants" instead of "Assignee" as this screenshot shows.
image.png

I would like to know how I can either add "Request participants" as an option for "Edit Issue" or if there is another way to achieve my goal? The other related questions I have found here, couldn't help me further.

Thank you!

2 answers

1 accepted

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Hi Wolfgang,

I understand you are wanting to automatically add a user to the request participants when an issue is created in Jira Service Desk.  I am afraid this is not something that Service Desk can do natively at this time.  There is an open feature request for this ability in https://jira.atlassian.com/browse/JSDSERVER-1530  I would recommend voting/watching that feature request for updates on this.  

The interesting part is that this feature request does list a workaround KB that explains how this could be done with either of two 3rd party plugins for Jira.  Please see the KB How to automatically add request participants when creating an issue

I hope this helps.

Thank you for your answer, Andrew. It helps a lot. Thanks again.

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Hi Wolfgang,

I'm guessing you've solved this by now but just in case I wanted to let you know that the Power Scripts add-on can also do this.

There is a video walking you through it step by step here.

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