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We're currently seeing how we will eventually implement Product discovery into our process.
currently we want it as a layer between Service desk & Development.
Currently i'm looking into the following subjects:
1. Push Jira Service management ticket as idea ( currently i do this either with automation rule that's manually triggered, or by using ELEMENTS Copy & Sync addon. both aren't 100% ideal)
2. If a certain incident or suggestion in JSM already exists as an idea, i think a good approach would be the possibility to add the ticket as an insight to the idea. I don't think i can do this with previous tools. as i'm not sure how 'insights' are implemented in the actual ticket (regular ticket visualisation, not via PD)
What are your thoughts on this matter? how do you all look into implementing this in the process?