Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Search for tickets based od field history?


In my company we use the Jira product for internal task/issue allocations. The "issue" has several fields, one of them called "Support group". Based on that field selection, the right group is selected to address the ticket.


Anyway, as I'm the lead of one of those groups, I'm looking for a way to see all the tickets which went through this group/field.

So for example the ticket was opened in "Support Group 1" and then moved to "Support Group 2", operators in that group then moved the issue to "Support Group 3". So I'd like to create (if possible) a JQL search query to see which ticked at one time landed in "Support Group 2". So far I was able only to list tickets that are currently in "Support Group 2".

Asked same question to my local Atlassian admin, but could help me. That's why I try here. :)


Thank you


Hey @mario.vlahovic 

Thanks for sharing this use case with us. Unfortunately, we don't support JQL or idea history. Keep an eye on the community if we decide to prioritise one of the team will normally share a post. 



Hi @mario.vlahovic you might be in luck : @Sarah Stenhouse and I just dug out this page from the Jira documentation which apparently lets you do what you were asking for! It's a bit of a power user move for Jira ninjas :)

You can do searches like: 

project = PPLUS AND roadmap WAS "Next" BEFORE "2022-01-01"

project = PPLUS AND roadmap CHANGED FROM "Next" TO "NOW"

Does that help?

Hi Tanguy,

Thanks for your effort. Sadly, no. :(

History searches do not support the 'Support group' field.

Argh, so close!! You are right, sorry about that!

Here's the full reference:

Most Jira Product Discovery fields are in the "custom fields" section and do not support history searches.


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you