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In my company we use the Jira product for internal task/issue allocations. The "issue" has several fields, one of them called "Support group". Based on that field selection, the right group is selected to address the ticket.
Anyway, as I'm the lead of one of those groups, I'm looking for a way to see all the tickets which went through this group/field.
So for example the ticket was opened in "Support Group 1" and then moved to "Support Group 2", operators in that group then moved the issue to "Support Group 3". So I'd like to create (if possible) a JQL search query to see which ticked at one time landed in "Support Group 2". So far I was able only to list tickets that are currently in "Support Group 2".
Asked same question to my local Atlassian admin, but could help me. That's why I try here. :)
Hi @mario.vlahovic you might be in luck : @Sarah Stenhouse and I just dug out this page from the Jira documentation which apparently lets you do what you were asking for! It's a bit of a power user move for Jira ninjas :)
You can do searches like:
project = PPLUS AND roadmap WAS "Next" BEFORE "2022-01-01"
project = PPLUS AND roadmap CHANGED FROM "Next" TO "NOW"
Does that help?
Thanks for your effort. Sadly, no. :(
History searches do not support the 'Support group' field.
Argh, so close!! You are right, sorry about that!
Here's the full reference: https://confluence.atlassian.com/jiracoreserver/advanced-searching-fields-reference-939937719.html
Most Jira Product Discovery fields are in the "custom fields" section and do not support history searches.