Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,380
Community Members
 
Community Events
176
Community Groups

Allowing helpdesk customers to contribute and consult Product discovery

I guess that has already been discussed, but this tool is most useful when you discuss with customers. We have built that circle via our helpdesk users. In my opinion, not opening this to the outside world disconnects us from ideas and input from customers. How does atlassian feel about this? The licensing model should not obstruct our collaboration with customers - we can hardly buy a user for every person with a good idea in our customer base, can we? :) 

1 comment

Hi @Ronny Timmermans,

Just like you we believe customer insights are key to building great products. I can't provide a timeline for this but I can confirm we do have plans to tackle the job of creating a direct feedback channel between customers/users or other internal teams.

For now we assume the PMs have existing channels they use to receive feedback, and we help them send this feedback to ideas in Jira Product Discovery:

  1. Set up a Jira Service Management queue to receive feedback from customers and internal teams

  2. Set up a dedicated Slack channel #product-feedback to receive feedback from internal teams (also works with Teams)

  3. Share views with other teams and gather their feedback using fields and votes to receive feedback from internal teams

Cheers,

Catalin

Like John McKiernan likes this

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events