I guess that has already been discussed, but this tool is most useful when you discuss with customers. We have built that circle via our helpdesk users. In my opinion, not opening this to the outside world disconnects us from ideas and input from customers. How does atlassian feel about this? The licensing model should not obstruct our collaboration with customers - we can hardly buy a user for every person with a good idea in our customer base, can we? :)
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