Hello Altassian Community,Recently we are facing an issue with our Jira Product Discovery. Indeed we have now a blank page:Our plan is the following:We have 3 users licensed with respect to the Free plan. I have tried to desactivate one user but still same problem.I cannot find the root cause of this issue.Please help.Thanks

blank page on Jira Product Discovery

Hello Altassian Community,

Recently we are facing an issue with our Jira Product Discovery. Indeed we have now a blank page:

2025-01-20 17_21_46-Projects - Jira — Mozilla Firefox.png

Our plan is the following:

2025-01-20 17_23_15-Jira Product Discovery - Products - MBSE Consulting - Atlassian Administration —.png

We have 3 users licensed with respect to the Free plan. I have tried to desactivate one user but still same problem.

I cannot find the root cause of this issue.

Please help.

Thanks

1 vote

Answer accepted

Hi there, I just checked but your license looks OK on the free plan.

I just asked the team to investigate. Can you also please raise a support ticket? In case we need access to your site to investigate

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I can confirm we'll need site access. Please create a support ticket.

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