I went through the convoluted video you provide to transition from Beta to Standard and it's been showing as Standard users since then. Just got a message that the entire product was deactivated.
You guys seriously need more intuitive ways to keep everything working.
In the meantime, please turn my product back on and let me know what I did wrong.
hi @Laura Friedman are you still facing this issue? I double checked and I see you have a credit card on file (that's usually the problem behind this) and you started the trial for the standard plan yesterday - things look OK on our end. If you're still in trouble, can you please book time here so we can help you out? https://calendly.com/tcrusson/30min-1
Here's what we're seeing on file:
So we believe you're back on track and hope that's the case, but if not we will jump on it right away
we're adding error messages in app to make that more clear when that's the case (lack of credit card)
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The response times from the JPD team are usually very quick in the Community, but you might also want to escalate this via the Give feedback button where you can report an issue. I'll add that I had some issues with getting configured when JPD changed, but with the numerous configurations available, it was understandable. Thankfully, the team is open to feedback and perhaps you could offer some suggestions.
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