Why are deleted options for a global label field showing up in JPD only?

[Jade Ye]

We have a global custom label field called "Customers" used across multiple projects. Options are formatted as name_id. At one point, we formatted them as id_name but have since deleted those values.

On a regular Software project, the deleted id_name options do not appear in the dropdown. However, the deleted options appear in JPD, which is adding clutter and confusion

I confirmed via search that the id_name option is not used by any issue throughout our JIRA instance.

Is this intentional? Am I overlooking a setting in JPD? Or is this a bug? Thanks!

[Amina Bouabdallah · Accepted solution]

HI Jade, thanks for raising this! Let me ask our engineers to check how to get to the bottom of this issue. In the meantime, it would be great if you could try Nick's suggestion and let us know what you find out. 

Happy holidays to you and your loved ones,

Amina

[Jade Ye]

Thanks, @Amina Bouabdallah and @Nick Haller - apologies for the delay, was waiting for a JIRA Admin to check the view on their side in case there were any differences in permissions/access.

We confirmed that no issues appear when filtering for the cf[id] = "old format of label" (and issues do show up when searching for the new format).

Further, I'd be interested in why there would be differences between the JIRA Software and JPD drop-down behavior even if there issues that still had the label.

Happy holidays!

[Jade Ye]

Hi @Amina Bouabdallah , I noticed the answers were marked as accepted. I wanted to confirm that the suggestions did not resolve the question; no issues were found with the deleted labels. 

Were you able to check with your engineers for any reason for the issue? Thanks!

[Nick Haller]

Hi @Jade Ye ,

If possible, it might be worth connecting with JPD support to investigate further. 

You can open a ticket HERE, or within JPD under the Give feedback tab >> Get help from the support team option.

[Jade Ye]

Thanks @Nick Haller , will do!

[Nick Haller]

Thank you again @Jade Ye for opening a ticket with JPD support.

For the Community - Jade was able to identify a minor bug which relates to JPD specifically, and the issue mentioned above.

In order to delete a label from your site, you can follow this documentation. But in some cases, the label will still appear as an option to select for JPD ideas. We believe it is caused by some sort of caching / indexing, specifically when there are thousands of labels still available for this field-type.

No ETA on when this may be resolved, but stay tuned! Hopefully this will be corrected in the future.

[Nick Haller · Accepted solution]

Hi @Jade Ye ,

I have to assume that label is still configured / entered as a value under a JPD idea(s) and/or Jira issue(s).

I would do a more general JQL on the field+value to see which ideas / issues have the label. Maybe something like this:

cf[12345] = "label_value"

^ Replace your label-field with your field's ID, and the label in quotations. My guess is this will pull something. And if it does, remove the label from whichever ideas / issues still have it configured.

Once ALL ideas / issues have the label removed, the label will disappear from being an option that can be selected when configuring this field.