Unassigned tickets not displaying in view

[Ashleigh Hamilton]

Hello - Starting last week, a view I set up to show assigned and unassigned tickets stopped displaying the unassigned tickets. I have gone into the view 5 times, updated the filter to include the unassigned tickets, and saved my changes, but once I hit refresh, the unassigned tickets are removed from the view. The first time this happened last week, no changes had been made to the view.

As you can see in the screenshot below, the unassigned tickets show when I include them in the filter, but once I hit refresh, they are removed from the view. 

I have tried creating a new view, but the same thing happens

[ManuA · Accepted solution]

Hi @Ashleigh Hamilton 

I'm from the Jira Product Discovery team. We had a bug in the system that prevented certain values, "No Value" in filters etc from being saved. The fix is rolled out now and I tested this behavior on my test JPD project and the selection stayed post refresh as well. 

Would you mind checking and confirming if the issue persists? If it does, please feel free to log a ticket and we can investigate it further: https://support.atlassian.com/contact/#/

[Ashleigh Hamilton]

It is working as expected. Thank you! 

[Bill Sheboy · Accepted solution]

Hi @Ashleigh Hamilton 

I recall a related problem from last week with filters for the "none" cases of other fields on Ideas. 

You may want to work with your Jira Site Admin to contact the support team to learn if that same symptom impacts the Assignee field: https://support.atlassian.com/contact/#/

Kind regards,
Bill