Multi Select Field Limit "This field has reached its maximum of 500 options."

[Zach Clarke]

Hello, 

Our company has added our customers to a Multi Select field as a way of associating which tickets are associated with which customers. 

Each month I update the list with new customers. Today, when entering customer number 501, I ran into an alert "This field has reached its maximum of 500 options".

We've trained our users on how to select customers when creating new and editing existing tickets and team members are currently building reports off the customers listed.

Are there any options available for increasing the number of values that can be listed in a Multi Select?

If not, are there other suggestions? 

Thanks!

[Owen Friedrich · Accepted solution]

We had a similar need to track customers to Ideas but elected to not use a Multi-select field and instead created a Jira project of "Customers".  We then link the Customer to the idea using native Jira linking.  Added bonus is you can easily pull up a customer in the Customers Jira project and see all the linked ideas in one shot.

[Zach Clarke]

Thanks for the reply, this sounds like a great option with additional benefits. I appreciate the feedback.  

[Tanguy Crusson]

Oh wow that's pretty cool @Owen Friedrich ! I never thought of doing it like that but it makes complete sense

[Owen Friedrich]

Not mentioned earlier but we automatically sync the customers from Salesforce over to the Jira project using Boomi.  We also just started to associate actual delivery tickets (not just JPD ideas) in Jira proper back to the customer in this project.  This lets our customer success and support teams see and report on progress for items that their clients are waiting on.