Linking Intercom conversation to the insight - shows just a URL

[Ivo]

Hey,

Checking the video about integrating Zendesk, Salesforce, etc. it says there that Intercom works the same way - paste the conversation url to the insight and you get Intercom data with it. 

When I paste the URL, then it just shows it as URL and no connection is made.

I have an admin role in JIRA site and for Intercom. I cannot find any place in JIRA to configure that connection. 

Is it suppose to work?

[Ivo]

Talking to JIRA support I realised that my access to Intercom was not including Inbox, therefore the Intercom conversation URL was different, resulting that the connection was not made. Perhaps useful for others. 

[Rohan Swami]

Thanks for sharing this insight!

[Rohan Swami]

Hi @Ivo , from our checks the Intercom integration is working properly. Could you please create a support ticket so we can help you out? At the bottom of the left-nav in JPD, select 'Give feedback'.

[Ivo]

Thank you, will do!