I no longer have access to all my projects on Jira please help

[Eseohe Asuelimen]

Dear Team,

I urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.

I would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.

The attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.

Please help.

Thank you.

[Nick H]

Hi @Eseohe Asuelimen ,

I would suggest reaching out to Atlassian / JPD support here: https://support.atlassian.com/contact/

We should be able to assist with reactivating your plan or getting this resolved.