How to prevent the contributor access of JSM agents to open JPD projects?

[Mikko Silvonen]

We have a group of external Jira Service Management agents that should see only their JSM projects. I was able to restrict their access to Jira projects easily, but they can still see our open Jira Product Discovery projects on the same site because of the built-in contributor access.

Is it possible to keep our JPD projects open but tweak the permissions so that only Jira users (but not JSM agents) have contributor access to them, or what is the best way to set the permissions?

[Tanguy Crusson · Accepted solution]

Hi Mikko, if they are in your site then they have access to a bunch of things by default. For JPD, the way to control that is to make projects private, and give access to individual users or user groups that you define. If you make the projects open or limited, then anyone on the site with Jira access will be able to open the projects. 

[Gary Spross · Accepted solution]

Hey @Mikko Silvonen, an easy way to implement what you're looking to do would be to make the access for the projects private (like @Tanguy Crusson mentioned) and then add your group(s) with Jira (not JSM) product access to the projects in the Contributors role.