Delivery progress counting

[Daryna Podchakha]

Hi, have issues with configuring delivery progress. I have initiatives as delivery tickets. There are no SP estimation on initiative level. But there is one on the epics associated with these initiatives. However, when I switch to story points delivery progress calculation, it shows nothing both ways: default and simple. Type of the spaces is company-managed software, so it is not an issue here.

[Tanguy Crusson · Accepted solution]

Hi @Daryna Podchakha , we might need access to your site to troubleshoot what's going on. Can you please create a support ticket? (you can do this from the "give feedback" dialog in app, there's an option about sending it to the support team)

[Daryna Podchakha]

Hi @Tanguy Crusson , thank you. I've used this function. Have chosen "ask a question" and "report a bug" option. Not sure which one is best. Thank you!

[Daryna Podchakha]

hi @Tanguy Crusson , have you seen my request?

[Tanguy Crusson]

Hi, I've asked the support team to see if they can find your ticket - it's this option by the way:

[Tanguy Crusson]

It looks like the support team hasn't received a ticket from you - can you please try again? From JPD: Left sidebar > give feedback > get help from the support team.

OR, if you do have a ticket, can you please share its URL here? 

[Daryna Podchakha]

it's already being taken care of, thank you! this is what I have in the menu 

[Tanguy Crusson]

OK I think you're looking at a different one (we have a few of those floating around)

But I'm glad your issue was resolved! What was the root cause? 

[Daryna Podchakha]

ah, ok, will use this one! No resolution so far, just feedback that issue is under investigation.