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I started using Jira desktop version in October 2021. Whilst trying to use it on my iPhone, I discovered there was an app version which I downloaded. I was very impressed to see the app mirrored the desktop version which meant I could complete tasks via the app when I'm not the in office. My boss also downloaded the app after my recommendation. However, in recent months, we can no longer view all the necessary details for the submitted tickets so the app is now useless.
Hi Jack - we have customised fields in the Service Desk to align with our complaint and enquiry form in the portal. Unfortunately, the only fields I can view in the app are from the 'Details' section on the right hand side of the web version and not the specific form details which appear in the middle of the web version. I hope I'm making sense!
Welcome to the Atlassian Community!
What "desktop version" do you mean?