Why does the Jira app no longer mirror the desktop version?

[Claudine Dendrinos]

I started using Jira desktop version in October 2021. Whilst trying to use it on my iPhone, I discovered there was an app version which I downloaded. I was very impressed to see the app mirrored the desktop version which meant I could complete tasks via the app when I'm not the in office. My boss also downloaded the app after my recommendation. However, in recent months, we can no longer view all the necessary details for the submitted tickets so the app is now useless.

[jack]

Hi Claudine - thanks for using Jira Mobile, could you help us understand what features you are missing in the mobile app?

Cheers,

Jack - PM Jira Native Apps

[Claudine Dendrinos]

Hi Jack - we have customised fields in the Service Desk to align with our complaint and enquiry form in the portal. Unfortunately, the only fields I can view in the app are from the 'Details' section on the right hand side of the web version and not the specific form details which appear in the middle of the web version. I hope I'm making sense!

[jack]

Hi Claudine - are you able to submit feedback in the app and we can follow up with this there. It will be easier for us to troubleshoot. Cheers Jack

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

What "desktop version" do you mean?

[Claudine Dendrinos]

Jira Service Management