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From my phone, I can add comments via browser, but i can't when using Jira app on Android. I'm not sure but i think i was able to do that a week ago... is there anyone facing it?
Hi All, apologies for the issues you have been facing when trying to add a comment on the Jira Mobile app. To add a bit of context, when Grammarly added support for Samsung keyboards we found a couple of issues, more info can be found here. As a mitigation strategy we removed the placeholder text which is why there is a 'blank' box appearing like the comment box is not there.
Post us removing the placeholder text Samsung have come out with a keyboard update that fixes the issue with the Grammarly keyboard and we are now slowly re-enabling the place holder text.
Once again sorry for the confusion and frustrations you have been facing!
I had the same problem. (Android Samsung, recentish phone) very irritating.
Gave up and uninstalled the JIRA app. Now just follow email links to access each JIRA via browser,which works fine for my purposes. Might try the app again if I hear they fixed it, but at this point I'm not sure what point there is really when I can just use the phone browser. (Gotta give the JIRA team credit for building it responsive enough in browser to make their own app close to redundant).