Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

From my phone, I can add comments to an issue via browser, but I can't when using Jira app.


From my phone, I can add comments via browser, but i can't when using Jira app on Android. I'm not sure but i think i was able to do that a week ago... is there anyone facing it?

5 answers

3 accepted

8 votes
Answer accepted

It's solved. Actually it's possible to comment. Only the expected text "Add a comment" is not visible. But clicking where it was supposed to be, the box to type opens and allows me to add the comment.

thank you for the solution, but that's ridiculous.  i struggled with this issue the last couple of days.

Like Mauro Robson likes this

Is this fixed in the Android app?

If yes, what version?

I have updated my app and this problem still exists.

Like Gunnar Pedersen likes this

It is the same thing as before. The "Add a comment..." message you can see when using the browser, is not displayed in the Android App. When I said "It's solved" it means, "even not having the message, yes, it's possible to add a comment".

Like Alan Sheehan likes this

I cant do any comment, i tried what you say but doesnt work by apps

Like # people like this
1 vote
Answer accepted

To anyone still struggling with it, you need to tap on this black area at the bottom of the page, this took me quite long to figure out...


Well that's not obvious at all but it works. Thanks! 

Like Mauro Robson likes this
0 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 25, 2022

Hi All, apologies for the issues you have been facing when trying to add a comment on the Jira Mobile app. To add a bit of context, when Grammarly added support for Samsung keyboards we found a couple of issues, more info can be found here. As a mitigation strategy we removed the placeholder text which is why there is a 'blank' box appearing like the comment box is not there.
Post us removing the placeholder text Samsung have come out with a keyboard update that fixes the issue with the Grammarly keyboard and we are now slowly re-enabling the place holder text.
Once again sorry for the confusion and frustrations you have been facing!

On my Samsung device, that text box is covered by the toolbar.


It is not possible to add comments.

This is ridiculous and should be reopened for their development team to fix. 

I had the same problem. (Android Samsung, recentish phone) very irritating. 

Gave up and uninstalled the JIRA app. Now just follow email links to access each JIRA via browser,which works fine for my purposes. Might try the app again if I hear they fixed it, but at this point I'm not sure what point there is really when I can just use the phone browser. (Gotta give the JIRA team credit for building it responsive enough in browser to make their own app close to redundant).

Like Joshua Paggett likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events