jepp email processor already running error Edited

Hi,

I have set up a JIRA ServiceDesk and it worked perfectly fro last month.

But then came the 23-th of May and client's responses to tickets stopped showing up in my ServiceDesk. I have turned on the debug logging for incoming emails and found out that the jepp email puller is working fine and indeed I see new entries in the database mailitem table. However, there is not a single sign of jepp email processor working, which means that emails are there waiting, but JIRA does not process them so for a user there is no sign of any incoming emails.

My email channel is connected to google apps account and in the ServiceDesk connectivity logs I have found a message "* BYE JavaMail Exception: java.netSocketTimeoutException: Read timed out" but pulling emails from the inbox is not a problem.The processing is the problem.

The processing is the problem. It currently works randomly and processes the emails between 15 and 35 minutes. I have JIRA Software 7.3.4 and ServiceDesk 3.4.1.

 What is most confusing is that email processing job returns error with message "Already running" : email processor job already running.png

I would appreciate info if anyone got same issue and how it was handled :)

Thanks in advance!

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