I have set up a JIRA ServiceDesk and it worked perfectly fro last month.
But then came the 23-th of May and client's responses to tickets stopped showing up in my ServiceDesk. I have turned on the debug logging for incoming emails and found out that the jepp email puller is working fine and indeed I see new entries in the database mailitem table. However, there is not a single sign of jepp email processor working, which means that emails are there waiting, but JIRA does not process them so for a user there is no sign of any incoming emails.
My email channel is connected to google apps account and in the ServiceDesk connectivity logs I have found a message "* BYE JavaMail Exception: java.netSocketTimeoutException: Read timed out" but pulling emails from the inbox is not a problem.The processing is the problem.
The processing is the problem. It currently works randomly and processes the emails between 15 and 35 minutes. I have JIRA Software 7.3.4 and ServiceDesk 3.4.1.
What is most confusing is that email processing job returns error with message "Already running" :
I would appreciate info if anyone got same issue and how it was handled :)
Thanks in advance!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs