I have set up a JIRA ServiceDesk and it worked perfectly fro last month.
But then came the 23-th of May and client's responses to tickets stopped showing up in my ServiceDesk. I have turned on the debug logging for incoming emails and found out that the jepp email puller is working fine and indeed I see new entries in the database mailitem table. However, there is not a single sign of jepp email processor working, which means that emails are there waiting, but JIRA does not process them so for a user there is no sign of any incoming emails.
My email channel is connected to google apps account and in the ServiceDesk connectivity logs I have found a message "* BYE JavaMail Exception: java.netSocketTimeoutException: Read timed out" but pulling emails from the inbox is not a problem.The processing is the problem.
The processing is the problem. It currently works randomly and processes the emails between 15 and 35 minutes. I have JIRA Software 7.3.4 and ServiceDesk 3.4.1.
What is most confusing is that email processing job returns error with message "Already running" :
I would appreciate info if anyone got same issue and how it was handled :)
Thanks in advance!
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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