Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User does not receive any notification emails


I have a user who does not receive any notifications even though they are a watcher, reporter or assignee. Have checked the Notification Schema and the system says she should be (checked Notification Helper) and also checked our corporate and her outlook spam filters. Any ideas?



1 answer

Hi Damien,

from my experience, when user didn't receive email (Notification Scheme is correct), he never did receive emails. Therefore some configuration was amiss (incorrect mail, Active Directory, etc.). Did the user receive any email from JIRA?

You could test it also with "Reset Password" link or "Send email" functionality in Administration (create new test group and add yourself and that employee to it, then send email to that group).

Also, if not already, check "Related Community content" on the right side of this question. Perhaps you find solution or at least rule out some there.

BR, Vid


Yes when I do a Send Email from Jira she gets that email but gets no Notifications.




I see, that is confusing. I am sorry, but I don't have any other idea what could be the issue. I hope someone else from community can help you.

If you find a solution, please write it here. Good luck!

BR, Vid

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Building a powerful Kanban dashboard in Jira with Great Gadgets app

Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk te...

56 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you