The export to Excel option was removed in JIRA 7.2, however, you can re-enable it for the time being by doing the following:
1. Stop JIRA.
2. Locate the jira-config.properties file in the $JIRA_HOME directory. If the file does not exist, please proceed to create it.
3. Open the file and add the below on a separate line:
4. Save this file.
5. Restart JIRA.
I do want to make you aware of the fact that Atlassian does plan on removing this functionality entirely in favor of CSV exports.
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