We are not able to export the images via csv in Jira cloud using files// extension to import local images it showing the below error
Attachment file not found or not readable, skipping: /data/jirastudio/jira/home/import/attachments/off.png
pls help
There are 2 options you have for importing attachments into your Cloud instance.
1. CSV import. In order to import attachments using a CSV, a publicly accessible URL that links to the attachment must be used in lieu of a file path. Using the "file://" option will result in the error you mentioned. This is a result of changes to the Cloud infrastructure.
2. Rest API. You can import the issues from CSV without the attachment column, then upload the attachments in bulk using the steps outlined in this knowledge base https://confluence.atlassian.com/jirakb/bulk-import-attachments-to-jira-issues-via-rest-api-729750741.html
Hi @Shaun S,
1. what if i don't have url for the files? is there another option?
2. look like it works only for Jira Sever, any other solution for Jira Cloud?
If the URL for each attachment is available publicly with no authentication it should work. Otherwise the REST API will work, but all the author values are set to the user who logged in
Hi,The attachments URL are not available publicly, so i have left only with the REST API.However, it's the first time i did't understand how to use REST API, couldn't feagure out how to make it work with attachments.I remind you i'm on Jira Cloud and not server.
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