Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to setup multiple outgoing emails - Exchange server Edited

We are using Jira Service Desk Jira Core and Confluence. At present we have 2 projects 

  •  Service desk - ITSM
  • Business - Project management

the outgoing smtp email address for both projects is the same ( default outgoing email)

We would like to setup different outgoing emails for each project, as they provide different services 

2 answers

So I bought Jira Service Desk and now I cannot host two different service desk projects with two different outgoing mail addresses.

Not only that, I learned that I cannot use different reply-to address properly.

Every day I learn more and more how Jira Service Desk is not a professional tool.


Sadly Jira does not support multiple outgoing email servers. But you can change the "from" email address for projects from "Notification" in the project administration as described here:

Hope this helps. 


I came across an addon that allows multiple outgoing email servers.
Enterprise Email Queue for Jira by The Plugin People:

The Plugin People also deliveres JEMH witch is an extensive Email handler for automation inbound and customizing outbound email.

Will be giving it a try will let you know how it goes. 

After trying all variations  neither solutions work 

The Jira Notification option seems to be the better of two options, However when the 'from' email  is changed for projects no notification is sent. Notifications are only sent when the projects 'from ' email matches the system SMTP outgoing email

EMQ was installed and configured with two outgoing email and corresponding email queue.  once again Jira smtp seems to take precedence 

Like Heather R likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,913 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you