How to define service catalog

[mparra@itconsultants.cl]

Hi all,

We are trying to define a catalog of services that we should need to handle when a common user call to L1 asking for help.

At the moment, we don´t know how to define it with all the services that we are handling currently in our services desk. We are new player in JIRA, so we need to get support from yours.

Thanks