Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,597
Community Members
 
Community Events
168
Community Groups

User does not receive any notification emails

Hi

I have a user who does not receive any notifications even though they are a watcher, reporter or assignee. Have checked the Notification Schema and the system says she should be (checked Notification Helper) and also checked our corporate and her outlook spam filters. Any ideas?

Thanks 

Damien

1 answer

Hi Damien,

from my experience, when user didn't receive email (Notification Scheme is correct), he never did receive emails. Therefore some configuration was amiss (incorrect mail, Active Directory, etc.). Did the user receive any email from JIRA?

You could test it also with "Reset Password" link or "Send email" functionality in Administration (create new test group and add yourself and that employee to it, then send email to that group).

Also, if not already, check "Related Community content" on the right side of this question. Perhaps you find solution or at least rule out some there.

BR, Vid

Hi

Yes when I do a Send Email from Jira she gets that email but gets no Notifications.

Regards

Damien

Hi,

I see, that is confusing. I am sorry, but I don't have any other idea what could be the issue. I hope someone else from community can help you.

If you find a solution, please write it here. Good luck!

BR, Vid

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

196 views 1 6
Read article

Atlassian Community Events