We have users in Jira Core group that have permisions to resolve and reopen issues. That users are in Project Role which have set "Resolve Issues" in permission schemes.
In transitions for resolve or reopen we don't have any rules that limited users to this action.
Unfortunately they can't resolve Issue neither access transition for reactivate. In both examples they get notice "You don't have permission to transition this issue". We use Business Project workflow.
Only users who are Jira Admins can resolve and reopen issue.
Is there any way for Jira Core users to have access to that actions?
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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