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Ticket generation through email automated

Hi Team ,

 

I want to do integration of JIRA core with Incoming email . so that licenced  users are raise ticket through email as well . But not able to find any solution .

1 answer

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Daniel Ebers Community Leader Dec 30, 2020

@Sanjay Sapra,

welcome to the Atlassian Community!

There are, indeed, possibilities to create issues/tickets from e-mail.

For Jira Software in Cloud the appropriate documentation would be:
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Basically the steps require accessing a mail box (IMAP). If this is done right mail can be processed so users can create and comment issues through mail.

Regards,
Daniel

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