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Requests for service desk customer

Milena Kamasova
Milena Kamasova May 11, 2020

I would like to ask where the selection is set in the display of user reports. The problem is that customers don't see all the issues.jira reports .PNG

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John Funk
John Funk
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May 11, 2020

Hi Milena - Welcome to the Atlassian Community!

Have you verified that the information in the issue meets all of the criteria in the search parameters. 

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Milena Kamasova
Milena Kamasova May 11, 2020

Hello,

I don't know where to change the criteria for search parameters.

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John Funk
John Funk
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May 11, 2020

They are the headings in the dropdowns at the top of your image. Sorry, that's not in a language I know so I am not sure what is there. 

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Milena Kamasova
Milena Kamasova May 11, 2020

Dropdowns are any... there exists 78 requests and my user sees only one.

jira reports_2.PNG

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John Funk
John Funk
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May 11, 2020

That's probably going to need a Support Ticket to Atlassian to resolve. Those should all show up. 

Do you see all of them? Or do you get a different list?

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Milena Kamasova
Milena Kamasova May 11, 2020

I personally see only this one issue. (78 issues should be displayed) Some service desk users see almost all issues, but some do not appear and I do not know why and how to solve it.

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John Funk
John Funk
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May 12, 2020

I would submit a ticket to Atlassian support here:

https://support.atlassian.com/contact/#/

Then please come back here and update with the solution. 

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Milena Kamasova
Milena Kamasova May 19, 2020

Problem was solved by adding the Organization for some tickets.

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John Funk
John Funk
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May 19, 2020

Great! Glad you have a solution!

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