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Labels in new jira version

I can´t find the "labels" in the new jira version..

I have to change to the old version if i want to include them


What can i do?

1 answer

1 accepted

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Answer accepted

Hi Jaime,

Just to make sure that we are on the same page, can you please let us know what is the type of the project?
I see that this question is flagged as Jira Core, but I saw that you also have Jira Software and Service Desk on your instance, so we need to confirm what type of project you can't find labels to post here the correct steps.


IN all my jira projects (is jira software in cloud) happens the same.

Is the project a next-gen one? To confirm if it's a next-gen you can check on the sidebar this information:

Screenshot 2019-05-15_09-54-45.png

If so, please go to Project settings > Issue types > Select the issue type and confirm if the field label is added.

Screenshot 2019-05-15_09-57-15.png

When i click in project settings:_1.png



Then i click in the issue type and only this appears


Thank you for the screenshots. The options are different because you are using a classic and not a next-gen project.
Please, go to the Project settings > Issue layout and click on Edit layout to check if the field Label appears on the list. Make sure that the field is placed on the "Primary fields" section.
Also, if possible, send us a screenshot of a ticket where the field label does not appear.

Like Angélica Luz likes this

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