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Jira Cloud rest API response 500

From about 12-12 18:13:00.975-CST to 12-12 19:52:46.082-CST 
our service requests the API, response 500, or timeout.

Can you tell me the reason?

error log:

/rest/api/3/jql/parse?validation=strict, ret:500, body:{"error":"APIRequestError","message":"Failed to make a request to the endpoint.  (endpoint = https://xxx/rest/api/3/jql/parse, method = POST, status_code = 0)","status_code":500,"successful":false}
The timeout period of 10000ms has been exceeded while executing GET /rest/api/3/issue/xxxxx?projectKeys=xxxx&expand=projects.issuetypes.fields

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 30, 2023

Probably there was some error at cloud server side. Did u resolved?

it was resolved, but I'm wondering what caused it, and what to do if it happens.

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