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JIRA Software Configuration does not load

Martin Wagner
Martin Wagner
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March 10, 2021

hello,

today i started a JIRA Cloud project from scratch. when trying to view / edit the project settings as described in 

https://support.atlassian.com/jira-cloud-administration/docs/enable-jira-software-features/

nothing happens. i tried different browsers (safari, firefox, ie) without success.

 

many thanks in advance!

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 11, 2021

Hello Martin,

Welcome to Atlassian Community!

Checking the details of your site, I can see that the only product is Jira Core and the documentation you shared is from Jira Software.

In case you need to use parallel sprints, then, please go to Cog icon > Billing > Manage subscriptions > Add more Atlassian products and add Jira Software.

Screen Shot 2021-03-11 at 15.16.20.png

Screen Shot 2021-03-11 at 15.17.26.png

After that, you will be able to enable the Jira Software features.

Kind regards,
Angélica

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