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Anyone else having the same issue when trying to restore data to Jira Cloud from a .zip?

Hey guys,

Already addressed that to Atlassian Support but am still wondering if any of you have come across the same today. See the screenshot. 

Screen Shot 2019-10-16 at 15.03.28.png

Do you know if this might be related to the below incident?
https://developer.status.atlassian.com/incidents/bk9mr18pbttm

 

From what I know, this is happening in all of our Jira Cloud instances. 

 

Thanks,
Tomasz

2 answers

1 accepted

1 vote
Answer accepted
Andy Heinzer Atlassian Team Oct 21, 2019

Hi Tomek,

The incident you linked does not apply to this specific problem.  However there is another incident that does.  Please see https://jira-software.status.atlassian.com/incidents/1zm8g5jt48hh for details:

This incident is still being investigated.  I see that you do have a support ticket that has been with the customer advocate team, but has now been transferred to the Jira Cloud support team.  Thanks for reporting this, sorry for the inconvenience.  I am sure that our Cloud support team will investigate this problem further with you in that support case.

Regards,

Andy

Thanks, Andy.

Yes, I already received the same info about the incident from the other of your Support agents directly in the support query raised but thanks anyway and have a great day! :)

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