Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,979
Community Members
 
Community Events
168
Community Groups

Adding service desk to my JIRA service instance. Is it possible?

Hi, I'm running JIRA server and have been for a few years. I now want to add Service Desk to it - but I can't work out how. The service desk add-on doesn't appear on the Applicate Add-On list.

I've got a trial license issued, but again, it just gives me a link to download Service Desk - not add it to my existing JIRA instance.

What am I doing wrong?

1 answer

1 accepted

0 votes
Answer accepted

What version of Jira are you on?

If you are below 7.0, then you need the "Jira Service Desk" app, which you should be able to find under "manage plugins/addons" in the admin section.

If you are on 7.0 or above, Jira Service Desk can be added from "Manage Applications" rather than apps/addons/plugins

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events