Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,461,958
Community Members
 
Community Events
176
Community Groups

Access to Jira Core

We are new to Jira and currently setting up the Service Desk and Core.  It looks like i have access to Core, but when i click on the applications and select Jira Core it goes back to the Service Desk.  How do i check the security to confirm i have access.

2 answers

1 accepted

0 votes
Answer accepted
Fadoua Community Leader Oct 29, 2019

@st3805 

Are you an Admin? If yes when you try to create a project do you get to select Business Project or Jira Service desk(JSD) Project?

You should be able to see only these 2 options either Business or JSD project.

Not sure what you mean by check security to confirm I have access.

If you were granted access to both Jira Core and JSD you should be able to see both. If you were granted access to JSD only, it explains the reason you go back to JSD.

Any elaboration, or screenshots after hiding confidential information will be helpful.

Best.

Fadoua

So yes, i can seel Business Projects and Service Desk projects; therefore, based on your comments, I have access to both.  

 

I have watched a multitude of YouTube videos on Jira and how to use them and felt very informed until I have been trying to configure for our own use.  Add fields to screens, add Issue types to project templates, etc.  I have fought my way through, but do not seem to be able to do anything globally and for example to a specific template when I create a project.

 

Do you have any recommendations on how to learn this program more efficiently or which videos I should be watching?  

 

Thanks,

 

Suzie

Fadoua Community Leader Oct 30, 2019

Good morning Suzie @st3805 

Thank you for accepting my answer!

I will recommend you to start with Atlassian Documentation

Jira Service Desk Documentation

https://support.atlassian.com/jira-service-desk-cloud/resources/

Jira Core Documentation

https://confluence.atlassian.com/jiracorecloud/jira-core-cloud-documentation-765593058.html

Of course if you have any questions, please don't hesitate to ask. First the tools may seem hard, but as you use them more you will see how easy and powerful they are.

Happy learning 💻

Best,

Fadoua

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events