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ALL Users getting Sorry, your username and password are incorrect - please try again.

After upgrading from Jira 8.22.4 to 9.0.0 ALL users are getting the error message Sorry, your username and password are incorrect - please try again. when logging in from the Server https://localhost:xxxx/. However, when accessing from outside the server using https://jira.MyDomainName:xxxx/, they are getting 

Sorry, we had some technical problems during your last operation.

with a log referral number and to send it to the Jira Admin.

I did all the pre-upgrade steps as per the documentation. Any idea what could be causing this?

1 answer

0 votes

Hi,

Did you look at the log ? What are they telling ?

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DEPLOYMENT TYPE
SERVER
VERSION
9.0.0
TAGS

Atlassian Community Events