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ALL Users getting Sorry, your username and password are incorrect - please try again.

IT DEPARTMENT
IT DEPARTMENT Jul 05, 2022

After upgrading from Jira 8.22.4 to 9.0.0 ALL users are getting the error message Sorry, your username and password are incorrect - please try again. when logging in from the Server https://localhost:xxxx/. However, when accessing from outside the server using https://jira.MyDomainName:xxxx/, they are getting 

Sorry, we had some technical problems during your last operation.

with a log referral number and to send it to the Jira Admin.

I did all the pre-upgrade steps as per the documentation. Any idea what could be causing this?

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Mohamed Benziane
Mohamed Benziane Community Leader Jul 06, 2022

Hi,

Did you look at the log ? What are they telling ?

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Jira Core
Jira Core Server
DEPLOYMENT TYPE
SERVER
VERSION
9.0.0
TAGS

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