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JiraAlign Connector Broken and Corrupting Description Fields - SHOWSTOPPER BUG - being ignored?

When our team members are creating Epics in JiraAlign (top screenshot), the description field is coming out badly garbled in Jira (bottom screenshot) and creating them in Jira seems to be doing the same thing in JiraAlign.

 

To make matters worse, this seems to be a known issue on the Atlassian side, high priority, and there seem to be no plans to investigate or address it.

https://jira.atlassian.com/browse/JIRAALIGN-704

 

Can someone explain what's going on here? Why isn't this being treated with critical severity?

 

Capture1.PNGCapture2.PNG

 

 

3 answers

This is a known bug that has been open with Atlassian for many months and has to do with the difference in HTML Fabric Editors between Jira and Jira Align - they don't use the same one so it causes HTML tags to show up in either side and can definitely cause corruption issues.

Here's the bug for reference, I highly recommend adding yourself as an Affected Customer to help bump this up the list for a fix.

https://jira.atlassian.com/browse/JIRAALIGN-704

This seems to be called out in the integration documentation with no remediation or workaround suggested.

https://help.jiraalign.com/hc/en-us/articles/115000088393-10X-Jira-Data-Synchronization

What exactly are we supposed to do here? What exactly do we need to install on our Jira Server (or DC) instance to make this work? This is harming our adoption of the product.

I have noticed the same problem going from Jira Align to Jira but not in the reverse direction.

The field in question is straight text (and not multimedia) in Jira and when entered in Jira Align, the connector is not converting it but sending the marked up tagged version.

Irritating is that this happens on other events which change other aspects of a Jira Align entry, even when you do not edit the description.

You can see the same thing if you edit a multimedia field in Jira and then export it.

I suspect this is not easy to resolve. If you have simple text only, then the connector should be smart enough to strip off the tags when moving to Jira.

On the other hand, if this field in Jira Align has other than simple text, then there will always be an issue (e.g., strip out tags, drop tables, etc.) if the Jira Align field has anything other than plain text. So when you go back from Jira to Jira Align you will have wiped out your Jira Align formatting,

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