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Jira issues deleted

SCOTT WAGNER December 6, 2023

I have a team member that accidentally changed an issue type from a Feature to a Task.  When he realized the mistake, he changed it back.  However, all the issues that were under that Feature are longer there.  It appears they have been "erased" meaning they are no longer children of the feature.  Is there a way to "restore" the feature to a previous state to bring them back under the feature without having to go through all issues one by one?

2 answers

1 vote
Allan Maxwell
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 6, 2023

@SCOTT WAGNER  

Are you aware of a Jira Align feature called the "Jira Deleted Issue Report"?  It's typically only available to Align Admins, but you might be able to have someone run it on your behalf.  It is quite possible that you admins are running it periodically to resolve issues that have been deleted in Jira but not Jira Align.

After the report is run, you will see a list of issue in Jira Align that no longer exist in Jira.  For each issue, you will have the following three options:

  1. Delete it from Align --this is the typical choice  
  2. Remove Jira Key --this effectively restores it to Jira, but new Issue keys will be generated.  Essentially behaves as if you created it new in Jira Align
  3. Ignore

You want option 2, Remove Jira Key

 

Screenshot 2023-12-06 at 2.22.10 PM.png

SCOTT WAGNER December 8, 2023

Hello, our organization does not use Jira Align unfortunately.  Thank you for reaching out though.  

0 votes
Ahmet Kilic _catworkx
Contributor
December 8, 2023

Hi Scott,

 

just to be sure that the issues are deleted.

Question 0: Are you using Jira Align because the ticket is raised in JA community :)?

Question 1: Feature is a standard issue type in Jira? Or you call Jira Epic as Feature?

Question 2: If the "Feature" is a standard issue type, did you tried to reindex project?

 

Looking forward your answer.

Best,

Ahmet at catworkx

Enterprise Agility Consultant

SCOTT WAGNER December 8, 2023

Thank you for following up!  To answer your questions:

-We do not use Jira align

-We refer to Jira epics as features; we use a separate tool, TargetProcess, for epic/solution layer

-When you say "reindex project" what do you mean?

Ahmet Kilic _catworkx
Contributor
December 14, 2023

Thanks for your answer.

I mean with Reindexing as follows:

  1. As an project admin open up the project where the implemantation happened
    1. Assume that your account has been granted 
  2. Click on Gear icon on the left hand side buttom of the page "Project settings"
  3. If Jira is running on a "Data center" environment then, you should have to see this. "Reindex project"

I hope it helps.

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