Description field is different between creating ticket and editing ticket

[allen]

When create ticket, descripton didn't auto format the content, like title, bullet.

But when edit ticket, it could auto format what I typed.

Is there any configuration I'm missing

[appsmobiliojivisata]

+1. we have the same problem

[Daniel Ebers]

Hi @allen

the background of the effect you are seeing is that the Create Issue screen does not use the New Issue View, yet.

There is a Suggestion open with Atlassian and it is currently in status "under consideration".

The Suggestion explains what you are experiencing and goes into detail.

You can compare with your scenario to double check everything was understood correctly. If so, it could make sense to click on "Vote for this issue" to signalize this topic is of importance to you.
Also useful: when clicking "Start watching this issue" you will be notified about the progress.

• New view on Create Issue screen for Wiki Editor
  https://jira.atlassian.com/browse/JRACLOUD-71890

Like Mark and Tom said somehow your question seem to have been raised in "Jira Align" collection instead of "Jira". In case you want the topic to be moved to "Jira" collection, let me know - this is possible.

Cheers,
Daniel

[Tom O'Connor]

@allen can you clarify where and what you are trying to edit?  Jira Align does not formally have tickets but stories, features, epics, themes etc.  

Are these screen prints from Jira or JSM?

If you can add some more details, we can better understand your ask.  Thanks!

[allen]

In Agile Board, 

When I click "Create" at the top, it shows #1 screenshort, when I enter "#" or "*" it does not format what I entered next.

But when I edit an existing ticket by clicking the card, it will format as markdown. it shows #2 screenshot

[Mark Cruth]

@allen - looks like you need help with Jira (vs Jira Align) based on your scenario / screenshot. Couple options for next steps...

• Ask your question in the Jira space on community: https://community.atlassian.com/t5/Jira/ct-p/jira
• Submit a Support Ticket (it looks like you might have found a bug): https://support.atlassian.com/contact/ (make sure to select Jira)

Hope this helps!