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Customer Portal Feature

Fadoua Community Leader Jan 23, 2020

Can anyone please elaborate little bit more about the features available on Customer Portal for Jira Align?

Best,

Fadoua

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Answer accepted

Hi Fadoua, can you be more specific, please? Are your referring to the Customer Portal for Jira Service Desk? To the best of my knowledge, Jira Align does not have a Customer Portal feature...unless you are referring to the Help Center/Knowledge Base located here:

https://agilecrafthelp.zendesk.com/hc/en-us

Are you referring to this Customer Portal for Jira Service Desk?

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Portal-customization-JSD/qaq-p/1157679

Fadoua Community Leader Jan 23, 2020

@Shawn Kessler let me rewatch the webinar and get back to you. I am fairly new to Jira Align but very familiar with JSD.

Thank you for getting back to me!

@Fadoua or perhaps you are referring to the Ideation module, which is sometimes referred to as the Ideation Portal, where customers can enter enhancement requests?

 https://agilecrafthelp.zendesk.com/hc/en-us/articles/115002754474-10X-iZone-Ideation

We even use this portal ourselves on the Jira Align team--users vote on enhancements, and our Product Management team manages all feature requests directly from this portal. Here is a quick 1-minute video explaining the process:

https://vimeo.com/304680804

Like Tim Keyes likes this
Fadoua Community Leader Jan 23, 2020

I think that’s what it was, however I still want to watch the webinar.

I want to know what customers can do because we are looking for a specific feature for our own customers as Atlassian Partner 

Thanks @Shawn Kessler

Like Shawn Kessler likes this
Fadoua Community Leader Jan 24, 2020

GM @Shawn Kessler 

That was the one Ideation Portal.

Sorry that I confused you, by calling it Customer Portal.

Best,

Fadoua

Like Shawn Kessler likes this

@Fadoua  Great--If you have any questions on ideation, let me know. Hopefully the video and the Help Center article can answer most of your questions.

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