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Customer Portal Feature

Fadoua Community Leader Jan 23, 2020

Can anyone please elaborate little bit more about the features available on Customer Portal for Jira Align?

Best,

Fadoua

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Hi Fadoua, can you be more specific, please? Are your referring to the Customer Portal for Jira Service Desk? To the best of my knowledge, Jira Align does not have a Customer Portal feature...unless you are referring to the Help Center/Knowledge Base located here:

https://agilecrafthelp.zendesk.com/hc/en-us

Are you referring to this Customer Portal for Jira Service Desk?

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Portal-customization-JSD/qaq-p/1157679

Fadoua Community Leader Jan 23, 2020

@Shawn Kessler let me rewatch the webinar and get back to you. I am fairly new to Jira Align but very familiar with JSD.

Thank you for getting back to me!

@Fadoua or perhaps you are referring to the Ideation module, which is sometimes referred to as the Ideation Portal, where customers can enter enhancement requests?

 https://agilecrafthelp.zendesk.com/hc/en-us/articles/115002754474-10X-iZone-Ideation

We even use this portal ourselves on the Jira Align team--users vote on enhancements, and our Product Management team manages all feature requests directly from this portal. Here is a quick 1-minute video explaining the process:

https://vimeo.com/304680804

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Fadoua Community Leader Jan 23, 2020

I think that’s what it was, however I still want to watch the webinar.

I want to know what customers can do because we are looking for a specific feature for our own customers as Atlassian Partner 

Thanks @Shawn Kessler

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Fadoua Community Leader Jan 24, 2020

GM @Shawn Kessler 

That was the one Ideation Portal.

Sorry that I confused you, by calling it Customer Portal.

Best,

Fadoua

Like Shawn Kessler likes this

@Fadoua  Great--If you have any questions on ideation, let me know. Hopefully the video and the Help Center article can answer most of your questions.

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