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Hi, Jira Align!
My name is Sam Ugulava and I am a Senior Product Manager working on Jira Align. I spent my first ~2 years at Atlassian working on Confluence Cloud, but recently made the move over to Enterprise Agility where I lead our Jira Align Planning & Execution group.
One of the first projects I’ve taken over is our work on Objectives, specifically OKRs. We know our customers deeply care about this area of the product, so I wanted to give you an update on our path forward.
We’re listening to you
Feedback comes to us through several channels: metrics, JAC tickets, TAMs, scheduled calls with the product team, and the comment box you see when switching between the new and old OKR experiences. As a user, I can imagine it sometimes feels like your feedback is being sucked into a blackhole, but I want to assure you that I have read every single piece of feedback you’ve shared since I transitioned on to the JA team a few weeks ago.
Here are 6 major themes I’ve noticed:
The overall user experience is confusing, overly complicated, and frustrating
The ability to edit and delete objectives is critical
The experience is missing key fields / data
Sharing the “why” and adding context to objective statuses is a must
The new experience is missing SAFe and milestone objectives
This list does not represent all of the feedback you’ve shared and should not be interpreted as a prioritized list of our commitments. Having said that, my team will be prioritizing Objectives in this next quarter and hope to ship improvements to the experience.
Our team completed a design audit of the Objectives experience. We’re taking the results of that audit and mapping it to the feedback you’ve shared with us. In early January, our amazing Product Designer will create an updated clickable prototype that we hope to test with customers to get their feedback. Once we validate the improved UX, we’ll work with our engineering teams to start building and shipping those updates to you.
We want to make sure your voices are part of this process, so if you are interested in getting involved, please let me know!
After going through all of your Objective feedback, I just want to take a second to thank you for helping us make Jira Align better. I’m excited to partner with you.