miranda cant get online

hello

I followed the instruction there to connect using Miranda:

https://confluence.atlassian.com/hipchatkb/connecting-to-hipchat-using-miranda-751436277.html

but I cant change my status to Online

I dont see any error message in the XML Console, log there: http://pastebin.com/MbWfHucr

I have made sure Im using the latest version of Miranda (v0.10.62.0)

any idea what may be wrong ?

thanks you

Oliver

1 answer

0 votes
Arbi Dridi Atlassian Team Nov 17, 2016

Hi Oliver, 

If you're using HipChat Server 2.0.7, you might want to enable the external XMPP ports.

Thanks. 

hello Arbi

im using chat.hipchat.com, not some private server.

Arbi Dridi Atlassian Team Nov 18, 2016

Can you please checkout https://answers.atlassian.com/questions/38044749, Oliver? 

hello Arbi

I did, everything looks correct,

see http://dev.camptocamp.com/files/ochriste/hipchat_miranda.jpg

the username is the one I copied from my account/xmpp page (<5numbers>_<6numbers>)

I tried both TLS and SSL authentication.

I only get an authentication error message if I dont select any method (which seems normal). If I select one, I dont get an error message, but I cant get online.

I also checked https://xmpp.net/result.php?domain=chat.hipchat.com&type=client

that report "Error: Connection failed. " but maybe that's normal because you blocked some traffic on the chat.hipchat.com server ?

PS, the Confluence activity limitation is ridiculously annoying :(

Arbi Dridi Atlassian Team Nov 21, 2016

Hi Oliver, 

At this point, I think it makes more sense to raise a support request via support.atlassian.com.

This is applicable to both your HipChat and Confluence issues. 

Thanks. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

470 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you