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miranda cant get online

hello

I followed the instruction there to connect using Miranda:

https://confluence.atlassian.com/hipchatkb/connecting-to-hipchat-using-miranda-751436277.html

but I cant change my status to Online

I dont see any error message in the XML Console, log there: http://pastebin.com/MbWfHucr

I have made sure Im using the latest version of Miranda (v0.10.62.0)

any idea what may be wrong ?

thanks you

Oliver

1 answer

0 votes
Arbi Dridi Atlassian Team Nov 17, 2016

Hi Oliver, 

If you're using HipChat Server 2.0.7, you might want to enable the external XMPP ports.

Thanks. 

hello Arbi

im using chat.hipchat.com, not some private server.

Arbi Dridi Atlassian Team Nov 18, 2016

Can you please checkout https://answers.atlassian.com/questions/38044749, Oliver? 

hello Arbi

I did, everything looks correct,

see http://dev.camptocamp.com/files/ochriste/hipchat_miranda.jpg

the username is the one I copied from my account/xmpp page (<5numbers>_<6numbers>)

I tried both TLS and SSL authentication.

I only get an authentication error message if I dont select any method (which seems normal). If I select one, I dont get an error message, but I cant get online.

I also checked https://xmpp.net/result.php?domain=chat.hipchat.com&type=client

that report "Error: Connection failed. " but maybe that's normal because you blocked some traffic on the chat.hipchat.com server ?

PS, the Confluence activity limitation is ridiculously annoying :(

Arbi Dridi Atlassian Team Nov 21, 2016

Hi Oliver, 

At this point, I think it makes more sense to raise a support request via support.atlassian.com.

This is applicable to both your HipChat and Confluence issues. 

Thanks. 

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