I have installed HipChat on iPhone. However, it directly logs me into an account, which I am not part of. Hence I cannot use HipChat effectively. Also, I couldn't find an option to logout of the obsolete account and login to the account I needed.
I tried even uninstalling the app and reinstalling it. However, still no luck. As soon as I login again, it takes to me the default account, which I don't want to be part of.
Any ideas / suggestions to get away from this issue?
Community moderators have prevented the ability to post new answers.
HipChat Cloud currently only allows one email address to be used with one account. If your desktop client is using two different accounts with the same email address, sounds like one of them might be on HipChat Server.
From the account you're trying to log into, click on the Profile button in the menu that shows your Avatar/status:
Now in the window that pops up in your browser, take a look at the URL:
Is it something.hipchat.com? If it's not, then that account is attached to a HipChat Server (and not HipChat Cloud). You'll need to reconfigure your iOS client to use the Server:
Go to Settings and under accounts you will see the account you are currently logged into. Click on the Account and choose to Sign Out. Then sign in to the preferred account.
I did that. However, after I signed out and try to re-login with my username and password, it logs into the same account which I don't want to. The probable reason could be that the same username and password is linked to the two accounts.
When I login to HipChat app on my Mac, it logs into the correct account. However, only on iPhone, I am facing this issue. Does the iPhone app default to only one account? Any thoughts?
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events