How do I see the confluence sidebar in my HipChat Application?

Hi there, 

I've integrated HipChat to our Confluence instance as described here 

https://confluence.atlassian.com/confcloud/use-hipchat-and-confluence-together-724765441.html

It works so far. But I am still wondering how to see the confluence sidebar in my HipChat Desktop App. 

So please help me out. I've attached a screen how it SHOULD look like, but it doesn't in my HipChat App

...or is this feature only available for HipChat Premium? ... 

Thanks in advance. 

 

Marcel

Confluence Sidebar in HiChat.png

3 answers

1 vote
Michael Rey Atlassian Team Dec 15, 2016

Howdy Marcel,

 

Can you do me a quick favor and upload a screenshot of what you see in your sidebar currently? Additionally, which version of HipChat are you running currently?

Sure Michael, thanks for your reaching out to me. 

 

Currrently I am using Version 4.29.0.732 and here*s my view. 

Let me know what you think

Bildschirmfoto 2016-12-15 um 18.21.35.png

Michael Rey Atlassian Team Dec 15, 2016

Can you try clicking this little box right here, this should provide you w/ your sidebar

 

image2016-12-15 11:34:55.png

There you go, unfortunately no confluence sign. 

Bildschirmfoto 2016-12-15 um 18.40.00.png

Michael Rey Atlassian Team Dec 15, 2016

Try clicking the X to the right of 'members

that should help (fingerscrossed) 

Oh Michael, thank you wink it works as promised 

Michael Rey Atlassian Team Dec 15, 2016

Great to hear Marcel, have a great day and Happy HipChatting!

Hey Michael, since you helped out yesterday I've another little Issue regarding HipChat Integrations.

I am as well JIRA Admin as HipChat Admin and I am trying to set up the JIRA/ HipChat integration. 

And I have no clue why this error occurs. It worked out pretty well in the confluence case. 

Best, 

 

Marcel 

Struggle.pngError.png

 

 

Michael Rey Atlassian Team Dec 16, 2016

Hey Marcel,

 

Not sure on that one, I'd advise putting a support ticket in as it may need deeper troubleshooting if you're still experiencing the issue. 

Okay thank you, will do. 

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