Hipchat Distribution list notification

In a HipChat room, when some does write message @Distribution Email (lets say group@gmail.com)the user of distribution list(group@gmail.com) don't get notification.

Has any confirm this functionality in Hipchat

 

1 answer

0 vote
David Maye Atlassian Team Feb 20, 2018

Hi Ron,

If the issue is that the user/bot doesn't get a notification if they are mentioned when they are away/offline, then it may be better to file a support ticket (getsupport.atlassian.com) and send over the diagnostics logs (assuming this is for HipChat Server/Data Center) so we can review.

If this is for HipChat Cloud, then please send us the email address of the user (in a support ticket) and we can take a look at our mail relay for any clues.

I hope this helps!

Cheers,
-David
HipChat Server/Data Center Support Engineer | Atlassian

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...

451 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you