In a HipChat room, when some does write message @Distribution Email (lets say email@example.com)the user of distribution list(firstname.lastname@example.org) don't get notification.
Has any confirm this functionality in Hipchat
If the issue is that the user/bot doesn't get a notification if they are mentioned when they are away/offline, then it may be better to file a support ticket (getsupport.atlassian.com) and send over the diagnostics logs (assuming this is for HipChat Server/Data Center) so we can review.
If this is for HipChat Cloud, then please send us the email address of the user (in a support ticket) and we can take a look at our mail relay for any clues.
I hope this helps!
HipChat Server/Data Center Support Engineer | Atlassian
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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