HipChat Cloud - Away/Available status changes without me changing it

I'm using the desktop client, I have the idle feature turned off. I will set my self to away with a status. Usually when I come back I am set to available without a status. After some time, I check back and  the status goes back to away. I also have an issue where I will set it to away, I will come back and it's actually still set to away, I change it to available and then hit okay but after a while it reverts back to being away. It's super frustrating because my managers either think I've been away for hours when I haven't been or I look like I'm available when I'm not. 

1 answer

This widget could not be displayed.

Is it possible that you have more than one client connected at a time? Some odd things can happen with presence when two or more clients are using the same account. (e.g. one client goes away, causing your overall presence to show as yellow). You can view all of your current sessions by going to https://www.hipchat.com/account/sessions. If more than one client is running, you may also want to check that both clients are set to disable idle - that should prevent your account from automatically showing as away.

If the problem continues, contacting support via https://support.atlassian.com/servicedesk/customer/portal/32 with additional details about which client(s) are affected and logs (mac: https://confluence.atlassian.com/hipchatkb/sending-mac-client-logs-to-support-757467000.html, windows: https://confluence.atlassian.com/hipchatkb/sending-windows-linux-client-logs-to-support-757466994.html)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

246 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you