Giphy integration keeps breaking

Hello,

Over the last week, giphy integration in Hipchat keeps breaking. Its mostly not worked, but did start working for a short time.

When searching for a giphy image, nothing happens, including no error message.

Thank you.

Screen Shot 2017-02-20 at 11.58.05.png

2 answers

also having this issue.  if I uninstall the room integration and then install it again, it appears to work for a short period of time.

Happens to our team and implementation alot, it's a little frustrating

0 votes

I believe this may have been a server-side blip. Testing in our group, it appears that using `/giphy bird` properly drops a cute animated bird into our chat room smile If the issue persists, I'd recommend contacting the support team via support@hipchat.com while you're having issues and they should be able to determine whether the problem is local or server-side and potentially pull in a dev to diagnose if need be.

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