Giphy integration keeps breaking

Hello,

Over the last week, giphy integration in Hipchat keeps breaking. Its mostly not worked, but did start working for a short time.

When searching for a giphy image, nothing happens, including no error message.

Thank you.

Screen Shot 2017-02-20 at 11.58.05.png

2 answers

also having this issue.  if I uninstall the room integration and then install it again, it appears to work for a short period of time.

Happens to our team and implementation alot, it's a little frustrating

0 vote

I believe this may have been a server-side blip. Testing in our group, it appears that using `/giphy bird` properly drops a cute animated bird into our chat room smile If the issue persists, I'd recommend contacting the support team via support@hipchat.com while you're having issues and they should be able to determine whether the problem is local or server-side and potentially pull in a dev to diagnose if need be.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 19, 2018 in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

17,413 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you