also having this issue. if I uninstall the room integration and then install it again, it appears to work for a short period of time.
Happens to our team and implementation alot, it's a little frustrating
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I believe this may have been a server-side blip. Testing in our group, it appears that using `/giphy bird` properly drops a cute animated bird into our chat room If the issue persists, I'd recommend contacting the support team via support@hipchat.com while you're having issues and they should be able to determine whether the problem is local or server-side and potentially pull in a dev to diagnose if need be.
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