Active Directory users cannot sync with hipchat

[mahsa ah]

Hi

Some users from Active Directory are not synced with hipchat. I synced Active Directory with hipchat manually many times, but still, there is some users that exist in AD, but they do not exist in hipchat user and they can not log in. I am using crowd to sync with AD. I tried both Active Directory and Crowd directory types.
By the way, it was working fine until now.

Can anyone help me with this issue?

Thanks

[David Maye]

Hi Mahsa,

HipChat DC/Server and Cloud have been EOL for at least 3+ years, so I'm not sure you're going to find anyone to help with the current issue.

What I normally suggest for HipChat troubleshooting when it comes to sync issues is to clear the embedded Crowd caches inside the image. Run this command inside the HipChat terminal:

sudo dont-blame-hipchat -c "/etc/init.d/crowd stop && mv /etc/crowd/caches /etc/crowd/caches.bak && /etc/init.d/crowd start"

This will gain root, stop Crowd, moves the Crowd caches file, and then starts Crowd back up. From here, I would rerun the sync, and then check to see if users can auth.

I hope this helps. 

Cheers,
*David Maye*
Confluence & Crowd Enterprise Support Engineer II
Austin, Texas