hipchat does NOT run on an SONY laptop model PCG-4121EM - Windows 7 Pro

I am trying to install and run hipchat on a SONY laptop with Windows 7 Pro.

The installation of the latest version did run through without any problems,

but as soon as I try to start the application it ended up with a window which says:

 

end crash Report

HipChat ran int a problem and had to close .

Could you help us improve by reporting this crash report

 

Of course I did send the crash report including an explanation, but nobody from Altlassian did ever come back to me. And I did send several crash reports to them.

(very disappointing from a Atlassin)

 

First I thought its because of the virus application (Kaspersky) and firewall (Fortinet) client software, but I did reinstall the complete system by using the system recover option of SONY. I did start the application and it came up again with a crash report window.

Its Windows 7 Pro without any MS office or other application.

 

Any advice / help would be highly appreciated

1 comment

Hey Hubert!

Sorry to hear that you've had trouble starting up your HipChat client on your Windows machine! (And sorry that we weren't able to get back to you on your crash report :( )

Looks like it's related to our Known Issue here: https://confluence.atlassian.com/hipchatkb/windows-hipchat-client-crashes-immediately-on-launch-788732165.html, where the client crashes with the error you provided.

You can try out the workaround, which involves updating your video card drivers and see if that works out.

Hope this helps!


Best Regards,
--- Ryan Benedict
Atlassian Support 

Comment

Log in or Sign up to comment
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 19, 2018 in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

17,412 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you