Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2019. I want to make sure that you have all of the resources you need to prepare for this event.

Communications over next ~90 days:

For all remaining active Stride and Hipchat Cloud accounts you can expect to see regular email and in-product communication from Atlassian to make sure your teams are ready for the products' end of life on Feb 15th 2019.

We will also be closing out any remaining Stride and Hipchat Cloud feature requests and open issues on jira.atlassian.com soon, which may result in email notification for any of those tickets you were following.

For any issues or questions you might have - please continue to use community.atlassian.com, or if it’s specific to your team please visit getsupport.atlassian.com and let us know how we can help.

Migrating to Slack

While we’re moving out of the messaging space, we still believe in the power of messaging platforms to connect teams in realtime. That’s why we chose to make a strategic investment in Slack. We are encouraging all Stride and Hipchat Cloud customers to migrate to Slack, and are working with their teams to ensure a smooth transition for our customers.

If you haven’t already, please take a look at our Slack migration FAQs here: https://www.atlassian.com/partnerships/slack/migration.

For those of you migrating to Slack from Stride, I highly recommend watching Slack’s recent webinar on how to use the migration tools to get an overview of the process.

As part of our partnership, Slack is offering a special one-time promotion for all Stride and Hipchat Cloud customers through September 30, 2019. All active Hipchat Cloud and Stride admins should have received an email with a one-time use discount code. If you’re an admin and unable to locate the discount code, please contact us with your Hipchat Cloud or Stride group name / url and we can provide your discount code.

New to Slack?

For teams new to Slack, we highly recommend sharing these on-boarding resources with your teams well in advance of the migration. Slack has built some great tutorials for getting started, including this webinar for new users. You can find more resources here:

Exporting your data

We’ve worked hard to make the path to Slack pretty easy for everyone. However, we realize that this might not be the best next step for everyone - so rest assured that your data in Stride or Hipchat Cloud is available for export at any time. You can read more about exporting data from any of our messaging products at https://www.atlassian.com/partnerships/slack/migration.

Thank you

We know this isn’t an easy migration for some teams. We’re hoping these communications are helping you out - if you need more information please ask.



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