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user exist in crucible but unable to login

Vishnu_Shukla
Vishnu_Shukla
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June 18, 2018

Hi,

 

http://crucible.ng.movoto.net:8060

A user called mdasa already exist in crucible, but unable to login, every new user is syncing with active directory.

Please help to get it fixed.

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Caterina Curti
Caterina Curti
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 22, 2018

Hi @Vishnu_Shukla,

Can you browse to the user details in the administration area of Fisheye and check if the user is marked as a FISHEYE_USER or a CRUCIBLE_USER?

Or does the lozange says "NO ACCESS"? Maybe the groups or the permission for this user are incorrect and need to be updated.

 

You could also try to create a new user directory with exactly the same settings as the existing one and delete/disable the current one.

 

Cheers,

Caterina - Atlassian

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