email problems with crucible

We have crucible integrated with JIRA 6.x in Linux environment. It does send emails while creating reviews.

However it does not send email for (a) abandon reviews and (b) while updating reviews. Update meaning the review is updated with a missing file or updated with a patch etc.

I would like to know why it is not working for certain use cases. Please advise.

1 answer

Here are some use cases that do not work very well at our end:

(1). When an author initiates a review, an email is sent to reviewer only. The author does not get to know anything about the review.

When the reviewer completes the review, an email goes to the author only.The reviewer does not know anything.

Ideally, everyone should get the email (to be on the same page).

(2). Say, the reviewer completed the review. But the author abandoned the review. In this case, nobody gets email.

(3). Say, the reviewer updated the review with couple of extra files. In this case too, nobody gets email.

All the interested parties should get email for every action with the review process. This is the practice being followed.

(4). The 'Mercurial Commits' tab is empty within jira issue ticket. This part seems to be working fine on Unix side but an issue in windows environment.

Apprecuate any help in this regard.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

710 views 6 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you