Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

email problems with crucible

We have crucible integrated with JIRA 6.x in Linux environment. It does send emails while creating reviews.

However it does not send email for (a) abandon reviews and (b) while updating reviews. Update meaning the review is updated with a missing file or updated with a patch etc.

I would like to know why it is not working for certain use cases. Please advise.

1 answer

Here are some use cases that do not work very well at our end:

(1). When an author initiates a review, an email is sent to reviewer only. The author does not get to know anything about the review.

When the reviewer completes the review, an email goes to the author only.The reviewer does not know anything.

Ideally, everyone should get the email (to be on the same page).

(2). Say, the reviewer completed the review. But the author abandoned the review. In this case, nobody gets email.

(3). Say, the reviewer updated the review with couple of extra files. In this case too, nobody gets email.

All the interested parties should get email for every action with the review process. This is the practice being followed.

(4). The 'Mercurial Commits' tab is empty within jira issue ticket. This part seems to be working fine on Unix side but an issue in windows environment.

Apprecuate any help in this regard.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

188 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you