Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linking crucible with jira

I installed crucible trail version when my JIRA test instance is located, I think I installed it successfully. i tried to link crucible with jira, from JIRA point of view I can see that link is connected, but from crucible point of  view I see Network Error.

2nd think is I add SVN repository in crucible, this also is giving me error.

crucible app link error.PNG

Can someone help me?

1 answer

0 votes


There is an article titled SSL and application link troubleshooting guide that may be able to help.  Take a look at the section titled The remote certificate can't be trusted:

The application link was attempting to communicate over HTTPS with the remote application but can’t trust the remote SSL certificate.

The remote application may be using a self-signed SSL certificate or a certificate that was issued by a certificate authority that isn't known by the local application.

You may see any of these error messages in the Atlassian application logs: PKIX path building failed: unable to find valid certification path to requested target

In that article you'll find a table with a checklist of possible causes:

  1. The remote SSL certificate has expired.
  2. The remote certificate doesn't appear to be issued by a trusted authority (it may have been self-signed).

  3. The remote certificate may be in the wrong location in the file system.

Check the above and to remedy this:

  1. Check the certificate details online (for example using
  2. If the certificate was issued by a trusted authority, you may need to install one or more intermediate certificates.
  3. If the certificate is self-signed, you can import the certificate into the Java trust store, for the JVM that the local application is using. See Check the SSL certificate location below.
  4. See Check the SSL certificate location.

Once you have gone through those steps if you're still running into this issue please reach out to us and we'll go from there.





Thanks for taking time and replying for my question, unfortunately I don't have system admin rights, to troubleshoot.  I am trying to implement JIRA and other Atlassian tools in my organization from scratch.

Can you guide me, are there any particular things that I can check with my system admin, so that he/she no need to take time to  investigating right from the installation?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Jira admin's joining kit

Hello Atlassian's, This post will be a useful and valuable starter guide for new joiners into the team:

37 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you