License of Crucible is listed as invalid

[Filippo Calvi]

Hello,

Our Crucible server web interface reports our license as 'Evaluation'

I was  pretty sure we paid for it back in june, so I accessed our Atlassian page to check for License Status.

Well... it turns out that on page https://my.atlassian.com/product, Crucible Server license is listed to expire on June 18th 2019.

So I copied the License key into our crucible license.

The result is this:

"The license key you have entered terminated on July 13, 2018. Please enter a current license key."

Now I wonder... what went wrong?

[Felipe Kraemer]

Hello @Filippo Calvi,

I believe your best option is to contact the Atlassian Sales team in order to investigate this license issue further.

Regards,

Felipe